The name hotel PMS stands for property management system and it represents a brand new line of software solutions designed specifically for managing hotels. Some of the things that can be managed with a hotel PMS include bookings, billing, room inventories, and so on.
There is such an expansion of these kinds of software solutions that you can find many different hotel PMS providers online. Some of them offer web-based hotel PMS or cloud hotel PMS, while some offer on-site solutions. There are many options to choose from and picking the right solution for your organization is crucial.
A hospitality report from 2015 by Dloitte estimated that employee turnover in the hospitality industry is approximately 31% and that hoteliers spend an average of 33% of revenue on labour costs.
It’s essential to adopt new technologies and run your business better. Here is why a hotel PMS has become a necessity.
Getting rid of the chaotic Excel sheets
Maybe you are used to using your complicated Excel sheets for running your hotel, or some kind of legacy solution, but this doesn’t mean that it cannot get better and easier. Even the simplest hotel PMS will make a huge difference when you switch to it from Excel or any old solution that was designed to simply replace Excel and do nothing else.
Throwing Excel away is a benefit in itself and we honestly don’t believe that there are still people out there using it.
The switch to a hotel PMS will make drastic changes in your organization, for the better of course. First of all, this solution allows you to perform tasks more easily, transparently, and with greater output. Your employees will be thankful to you when you give them software specifically designed for their type of work and your type of business.
All the top hotel PMS solutions come with automation. This brings great advantages to any hotel. What’s amazing about automation is that these software solutions are designed to help out with processes that are repetitive and take away a lot of time and energy from employees. Well, not any longer.
With a cloud hotel PMS integrated with e-distribution, you’ll be able to see the travelers that are looking for your business just as you are looking for them. All of this will be done automatically and in real-time. Some other benefits of automation include:
- Saving employees’ valuable time and energy.
- Allowing employees to focus on more essential tasks that affect your business.
- Updating all departments with real-time data automatically.
- Automated reservations, bookings, payment updates etc.
Organizing and managing online bookings and reservations
The hotel industry has had to adjust to many changes in the past ten years. Today a big portion of guests are looking to book their stay or make reservations online and they often want to do this on multiple properties. The age of “first come, first served” is a thing of the past. Modern hotel owners need to create websites and portals through which customers can book a stay or their business will suffer.
Top hotel PMS solutions come features that allow both online and offline reservations and bookings, making the customers’ live a lot easier. These software solutions can be integrated with the official website of the hotel so that all the information gets automatically added to the software.
We can now mention that data analysis and competitive analysis are rather important if you want to forecast future trends and increase revenue. All this is rather important if you want to make profit.
This is how employees will always be able to see information about occupancy, bookings, and vacancy in real-time.
Social media integration allows hotels to see and understand how their guests perceive them. They can follow posts and comments that mention their hotel on different channels.
Occupancy alerts allow hotels to optimize rates and revenues . They provide a neat hierarchy of information in terms of statistics, thus allowing hoteliers to make quick decisions regarding partner companies, travel agents, rates, contracts and many other issues, such as specific areas that directly affect the hotel’s bottom-line.
In the end, the time-saving capabilities and increased productivity through a hotel PMS solution all lead to increased revenue. Your customers will be satisfied with a better service and you will also be able to analyze where you are performing badly and fix these mistakes. Any hotel that is trying to stay competitive today needs a top hotel PMS product.